Our sincere apologies that you have to wait longer than usual to get a response from us. At the moment it could take up to 4 days until you hear from us. We are very sorry and are doing our best to help you as soon as we can!

Most Important Topics

Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Complaint Policy and Terms & Conditions.

We ask our customers to verify themselves to help prevent fraud and theft. The verification process we use contributes to greater security measures like KYC (Know Your Customer) and AML (Anti Money Laundering). These processes are integral measures to help prevent all our customers from falling victim to scams. Get to know more about what identity verification is in our article.

Please note: Always make sure to order one of our products for yourself or someone you know personally. Never use it as payment to a third party. Always use a traceable payment method for transactions on the internet.

The Dundle app is a free and convenient mobile app version of the Dundle website. You can download it for Android from the Google Play Store and for iOS from the App Store. It makes buying, storing, and accessing your prepaid codes easier and safer than ever! It is currently available in 28 countries:

The United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, United Arab Emirates, India, Malta, Germany, Austria, The Netherlands, France, Belgium, Switzerland, Luxembourg, Spain, Bulgaria, Czech Republic, Croatia, Hungary, Lithuania, Latvia, Mexico, Poland, Portugal, Brazil, Romania and Slovakia.

You will receive your payment within 1-3 working days, depending on the payment method used. You can find more information on the waiting times per payment method in the FAQs on that topic.

Don’t worry! After placing an order on our website, we send a verification link to the email address you entered. If you cannot verify your email address on time, as is the case for invalid email addresses, your order is automatically cancelled and your money refunded. Refunds can take from 1 to 30 days depending on the payment method you used. Check the FAQs related to refunds to know more about the process. You can check the status of your order yourself by requesting your order history for the email address you provided (even if incorrectly).

Note: If you used a phone payment method for your order, we advise you to contact our customer service at support@dundle.com. These payments cannot be automatically refunded.

Trebate li pomoć u aktiviranju koda? Kontaktirajte nas sa svim svojim pitanjima. Dostupni smo od ponedjeljka do petka, od 9:00 do 21:00 sat, a subotom od 9:00 do 17:00 sati CET. Napominjemo da bi naši odgovori mogli biti na engleskom.

Zatražite povijest narudžbi

Da biste dobili informacije o svojim prijašnjim kupnjama, upišite e-adresu koju upotrebljavate za kupovinu na Dundleu. Provjerite status i pojedinosti svojih najnovijih narudžbi i nikad ne gubite trag koda!


Didn't find what you were looking for?

We do our best to provide the latest information. Every product is different, and some conditions change quickly. Please message us to support@dundle.com, stating the email address which you used to order from us. Provide screenshots where possible. This helps us solve your problem faster. We aim to answer all emails within 4 days.

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