My Order Is Missing
We're sorry to hear you're still waiting for your dundle order. Please check the responses below to see what you can do to find your order.
You can also log in to your account to view your order history, check the status of your purchases, and find more details about what may be causing the delay. To access your account, click the profile icon in the top-right corner of the page and sign in with the email address used for your purchase. Alternatively, you can request your order history using the form on the contact page
It could be lost in your spam folder. If it is not there, you possibly received another email from us requesting some additional information or an update on the status of your order. You can also access your order history by logging in to your dundle account with the same email address you used to purchase your order. If you still can’t find it, please check the questions below to determine if your issue was caused by a particular payment method.
That means that the product went out of stock the very moment you ordered. An unfortunate coincidence. This is a rare occurrence, and we are sorry this happened to you! Should you receive a product with a blank code contact customer support. Here, you can ask for a refund or that we deliver your product as soon as it is back in stock.
For security reasons, orders made via PayPal are sent directly to your PayPal email address. You will not receive the order at the email address you filled in at checkout. We do this to guarantee you have access to the email address linked to your PayPal account. This security measure prevents fraudulent transactions for the benefit of our customers. We strive to create a safer online shopping environment for you.
It is possible to restore access to your PayPal email address by linking another address and set it as primary. We recommend that you link your standard inbox to your PayPal account to avoid this problem in the future.
It could be that your transaction with Klarna (previously known as Sofort) wasn’t successful. If that was the case, then it was most likely automatically declined by Klarna. Your payment will be refunded automatically in 1-3 working days, depending on your bank. Please wait one working day before attempting to order again. You can always request your order history to be sure of its status.
When paying by phone, you are required to call/text the number of our payment provider multiple times until you complete the whole payment. There is a progress bar indicating how far along you are. Please, check the status of your payment on the website of the chosen payment method provider (Daopay, Dimoco), as you most likely haven’t finished paying the complete amount.
Never start a new order if you were already debited, but haven’t received your order yet! Please contact us directly if you want to start a new payment while waiting for your previous order.
Don’t worry! After placing an order on our website, we send a verification link to the email address you entered. If you cannot verify your email address on time, as is the case for invalid email addresses, your order is automatically canceled and your money refunded. Refunds can take from 1 to 30 days depending on the payment method you used. Check the FAQs related to refunds to know more about the process. You can check the status of your order yourself by logging into your dundle account with the same email address you used to purchase your order (even if incorrectly).
Note: If you used a phone payment method for your order, we advise you to contact our customer service. These payments cannot be automatically refunded.