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Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Return Policy.

These extra steps are all part of greater security measures, such as KYC (Know Your Customer) and AML (Anti Money Laundering) and they all help us to prevent fraud and theft - some serious stuff we want to help every user avoid falling victim to.

You will receive your payment within 1-3 working days, depending on the payment method used. You can find more information on the waiting times per payment method in the FAQs on that topic.

Potřebujete pomoc s uplatněním kódu? Rádi vám s čímkoli pomůžeme. Zastihnete nás od pondělí do pátku od 9:00 do 19:00 a v sobotu od 09:00 do 17:00.

Vyžádejte si historii objednávek

Informace o svých předchozích nákupech se dozvíte po zadání e-mailové adresy, kterou používáte k nákupu u společnosti Dundle. Zkontrolujte stav a podrobnosti svých posledních objednávek a mějte přehled o svých kódech!

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Didn't find what you were looking for?

We do our best to provide the latest information. Every product is different, and some conditions change quickly. Please send us an email to support@dundle.com, stating the email address which you used to order from us. Provide screenshots where possible. This helps us solve your problem faster. We aim to answer all emails within 48 hours.

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