Introduction

“Dundle” is a trade name of Korsit B.V., Zwembadweg 12, 5611 KS Eindhoven, the Netherlands, support@korsit.com, Chamber of Commerce (KvK) number 69094438, VAT number: NL 857730824B01.

The website dundle.com is a domain name of Korsit B.V., Zwembadweg 12, 5611 KS Eindhoven, the Netherlands, support@korsit.com, Chamber of Commerce (KvK) number 69094438, VAT number: NL 857730824B01

Article 1 – The General Terms and Conditions

1.1 These general terms and conditions apply to any offer by Korsit B.V. and to any contract formed between Korsit B.V. and the consumer. Korsit B.V.’s  general terms and conditions can be found at https://dundle.com/legal/terms-and-conditions/. Consumers can easily download and save these General Terms and Conditions on this website.

1.2 If any provision of these General Terms and Conditions is null and void or annulled, the remaining provisions of these General Terms and Conditions will remain in full force and effect.

1.3 Korsit reserves the right to amend, update, or modify these terms and conditions at any time at its sole discretion. Changes will take effect upon publication of the new terms and conditions on the website (dundle.com), unless otherwise stated. Continued use of the website or services after such changes constitutes acceptance of the amended terms and conditions.

Article 2 – The purchase agreement

2.1 The offer made on dundle.com contains a complete and accurate description of the digital products offered. Manifest mistakes or manifest errors in the offer are not binding on Korsit.

2.2 Korsit is not a publisher or issuer of digital products. The offer made by Korsit is at all times limited to what is offered or made known by the publisher or issuer of the digital product in the Product’s Terms and Conditions. Customers are responsible to review the Product’s Terms and Conditions and hereby acknowledge that they have done so prior to completing the purchase.

2.3 Purchase Agreement Formation:The Purchase Agreement between Korsit and the customer is formed when the customer completes an order to Korsit, by finalizing the order checkout process on dundle.com and clicking-on the order submission button (“Order & Pay” or ”Checkout”). By doing so, the customer enters in a binding Purchase Agreement with Korsit B.V., to purchase all products selected in the shopping cart at the time of order completion.

2.3.1 Order Payment: Performance of Korsit’s obligations under the Purchase Agreement, including delivery of the products, is expressly subject to the condition that full payment of the total order value has been made and received by Korsit. The total order value includes i) the product value and ii) all applicable additional fees displayed during payment, including, indicatively, Korsit’s service charges and the Payment Service Provider’s transaction fee). Upon receiving the payment of the full order value, the ordered products will be delivered as soon as possible and without delay, subject to the limitations included in these Terms and Conditions, including Clauses 2.6, 6 and 8.

Subject to Clause 2.4, if the customer fails to pay the full order value, in whole or in part, within a reasonable period of time, Korsit may cancel the Purchase Agreement without any obligation to deliver the products.

2.3.2 In order to finalize the order checkout process and submission, the customer needs to confirm acknowledgement and acceptance of the transaction terms and conditions applicable to this purchase, including, without limitation, these Terms & Conditions, the Privacy Policy, the Return Policy, and the waiver of the right of withdrawal.

2.4  Partial Payments: If a customer submits an order on Dundle.com and only makes a “Partial Payment” (i.e. a payment not covering the full order value as per Clause 2.3), the order will remain pending for a reasonable time period, until the full payment is received. If full payment is not received within a reasonable time period, as per Clause 2.4.1, the order shall be automatically cancelled without delivery of the product. In such cases, any partial payment shall be deducted and retained by Korsit,[1] [2]  in order to cover the costs for the initiation, handling and processing of the order and shall be non-refundable, unless i) the non-completion of the payment is due to Korsit B.V.’s fault and subject to the requirements of applicable law.

2.4.1 The reasonable time period after which a pending partial payment order will be closed and non-refundable is: 2 months.

2.4.2 By submitting a partial payment, the customer acknowledges and agrees that:

●      The partial payment is used to initiate order processing, ensure stock availability, order reservation and to cover any expenses that need to be incurred by Korsit B.V. in this regard;

●      Failure to complete full payment of the order within the above reasonable time period will result in the deduction of the partial payment, at Korsit’s sole discretion;

●      A refund of the partial payment is not possible if the order is not completed in the reasonable time period, subject to applicable law, including consumer protection legislation.

2.4.3 Notwithstanding the foregoing, Korsit may at its sole discretion, decide to refund a partial payment after expiry of the reasonable time period of Clause 2.4.1, but only if special circumstances apply that have prevented the completion of the full order payment apply (e.g. in case of demonstrated technical issues preventing payment or in case of confirmed unauthorized transactions).

 2.5 Use of Credit Card payments: When a purchase is made using a credit card, the consumer affirms that the purchase is made solely for their personal use and not for any third-party interests. This condition is intended to ensure compliance with credit card non-transferability requirements.

2.6 By purchasing digital products (including vouchers) on dundle.com, you affirm that the funds used for this purchase originate from a lawful and legitimate source and that you comply with all applicable legislation.

2.6.1 When redeeming the vouchers, you agree to comply with applicable legislation and with all applicable rules set forth by the voucher provider. You further agree not to use the voucher(s) for any services that are offered illegally.

2.6.2 Please be informed that in order to comply with regulatory and/or product requirements, additional Customer Verification may be required, before or after the transaction, for the completion of the Purchase Agreement and the delivery of the ordered products. Customer verification may include, without limitation, verification of your identity, the sources of your funds and the intended use of the voucher(s). Consequently, the delivery of vouchers may be delayed or suspended, until completion of the necessary Customer Verification process.

2.7 Australia – Gambling prohibition

Korsit B.V. does not offer, endorse, or facilitate gambling services of any kind. The digital products (vouchers) provided through our platform are intended solely for legitimate and lawful purposes. We expressly disclaim any intent or responsibility to enable, support, or promote gambling activities.

In accordance with Australian laws prohibiting the use of credit card, credit-related  and digital currency payments for interactive gambling-wagering activities, you are strictly prohibited from purchasing products on dundle.com using a credit card or digital currency payment (digital wallet, cryptocurrency, or any other digital currency payment method), if the vouchers will be used for gambling purposes or to debit funds for online interactive gambling-wagering activities while being physically present in Australia. By completing a purchase, you confirm that you will not use the voucher(s) in violation of these regulations or for any gambling-related activities.

To ensure compliance with this policy, we reserve the right to implement measures, including payment method restrictions, transaction monitoring, post-purchase verification, suspension or termination of your account. If it is determined that a purchase violates these restrictions, the transaction may be canceled, and any payments made will be refunded where permissible by law. 

Additionally, in case you refuse to cooperate in case of a request from us for post-purchase verification, we reserve the right to implement the above mentioned measures.

Article 3 – Exclusion of the right of withdrawal

3.1 The purchase is for the delivery of digital content that is not delivered on a tangible medium. By their nature, these digital products may be excluded from the right of withdrawal. Korsit B.V. excludes that right of withdrawal. Before any purchase can be made, the consumer must expressly agree to allow Korsit B.V. to begin delivery and the consumer must declare that they thereby waive their right of withdrawal.

Article 4 – The price

4.1 The price of the digital product is the price stated in the shopping cart in Korsit B.V.’s online shop (Dundle: https://dundle.com).

4.2 The price displayed on the payment page may specify VAT, transaction fees and service charges. Transaction fees are the fees charged by the Payment Service Provider to Korsit B.V. for the use of the payment method chosen by the customer, including the Payment Service Provider’s fee for processing the transaction and any periodic fixed fees charged by the Payment Service Provider. These transaction fees vary depending on the specific payment method and, where applicable, shall be displayed on the payment page.

Service charges include all other fees charged by Korsit B.V. in connection with the administration, handling, processing and facilitation of the product, including, without limitation, activities necessary to procure, prepare, deliver, and make the Products available to the Customer. Service charges may vary per product and, where applicable, shall be displayed per product, in the shopping cart. Service charges are fees for the services provided by Korsit B.V. in connection with making the Products available to the Customer and do not affect or reduce the face value of the underlying Product.

4.3 Notwithstanding 4.1, Korsit B.V. may offer digital products at variable prices, where the prices of these products are subject to fluctuations in the financial market and are not in Korsit B.V.'s control. This link to fluctuations and the fact that any prices quoted are target prices will be stated in the offer.

Article 5 – Delivery and execution

5.1 Delivery is made by email. The consumer must provide the correct email address and verify it properly. If the consumer has provided an incorrect email address, the digital product cannot be delivered again. Therefore, the consequences of providing an incorrect email address are entirely the responsibility and risk of the consumer.

5.2 For customers paying with PayPal, the product will be delivered to the PayPal email and not the email address entered on the delivery page (if different). Korsit B.V. is not liable for not having access to the PayPal email address that your product was delivered to.

5.3 Consumers should enter the correct region and verify it properly. Changing the region is no longer possible once the ‘Order & Pay’ button has been activated. Therefore, the consequences of specifying an incorrect region are entirely the responsibility and risk of the consumer. Delivered digital products cannot be returned.

5.4 In the event of a defect, the consumer will be obliged to cooperate with Korsit B.V. to enable Korsit B.V. to ascertain the cause of the defect. The consumer is required to provide Korsit B.V. with all relevant information, such as a screenshot of the error message, the account value, currency and region of the account where the credit was due to be added and the website URL of the redemption page. The consumer is required to provide Korsit B.V. with digital access to their device to determine the cause of the defect.

5.5 We reserve the right to send reminders related to outstanding payments or other relevant matters concerning the products provided. These reminders may be sent via e-mail, SMS or other means of communication you have provided. By using our services, you agree to receive such communications.

Article 6 – Fraud

6.1 Korsit B.V. continually has to cope with legal and natural persons seeking to commit fraud, money laundering, terrorist financing or other unlawful or improper use of Korsit B.V.'s services. The interests and integrity of Korsit B.V. and others may be harmed as a result. Korsit B.V. has therefore taken protective measures. These result from protective measures taken by financial and other institutions under the Dutch Prevention of Money Laundering and Financing of Terrorism Act (Wet ter voorkoming van witwassen en financieren terrorisme (Wwft)), the Dutch Financial Supervision Act (Wet op het financieel toezicht (Wft)) and Payment Services Directives 1 and 2 (PSD1 and PSD2) and/or by financial and other institutions independently. This will help reduce the risks and mitigate any adverse impact on Korsit B.V. and others. The consumer is obliged to comply with these protective measures.

6.2 In the event of fraud, money laundering or terrorist financing, or suspicion thereof, Korsit B.V. reserves the right to:

• withdraw an offer;

• dissolve or not enter into an agreement;

• request additional information, such as copies of a passport or ID card, bank statements, phone bills, receipts, etc.

• suspend delivery during the period of investigation;

• suspend any reimbursement during the period of investigation;

• recover or set off damages suffered as a result of fraud, money laundering or terrorist financing, including investigation costs;

• report fraud, money laundering or terrorist financing to police, the relevant institutions (financial and other) and fraud platforms.

Article 7 – Warranty

7.1 Korsit B.V. warrants that the digital products comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of formation of the contract.

7.2 The foregoing does not apply to statements made by third parties. Statements by the publisher or issuer of the digital product shall not constitute communications by Korsit B.V. . Lifespans of digital products vary by product. There are digital products with unlimited lifespans, as well as digital products with lifespans of, say, three months. The lifespan of a digital product is determined by the publisher or issuer of that product. A number of the digital products in Korsit B.V.'s online shop come directly from the publisher or issuer of the digital product. These digital products are activated upon purchase in the online shop. The lifespan of the digital product is then equal to the lifespan communicated by the publisher or issuer of the digital product. Other digital products come from distributors. These digital products have already been activated. Longer handling times apply to them, in which case the remaining lifespan is shorter than the lifespan of the digital product communicated by the publisher or issuer of the digital product. This is factored into the price of the digital product as listed in the online shop. Shorter remaining lifespans cannot be considered a defect. Korsit B.V. cannot provide a warranty in this regard. In such case, Korsit B.V. shall not provide a new digital product or refund the purchase price. Korsit B.V. excludes any liability for damages resulting from the expiry of digital products. Korsit B.V.’s digital products are meant to be used directly online.

7.3 Product terms and conditions applicable to the Digital Product may not have been made available to Korsit B.V. and/or may be made available by Korsit B.V.. The consumer is then required to download these themselves from the website of the publisher or issuer of the digital product.  

Article 8 – Force majeure

8.1 Korsit B.V. is not obliged to comply with any obligation to the consumer if it is prevented from doing so as a result of a circumstance for which it is not to blame, and which is not its responsibility by virtue of the law, a legal act or according to generally accepted standards. In these general terms and conditions, force majeure means, in addition to what is understood in law and case law, all external causes, foreseen or unforeseen, over which Korsit B.V. has no control, but which prevent Korsit B.V. from fulfilling its obligations, including internet disruptions, disruptions in the payment service, lack of stock, war, riots, fire, strikes, transport difficulties, lack of energy, disasters, restrictive government measures, malfunctioning of company installations and failure of third parties to supply or provide products or services.

8.2 Korsit B.V. is entitled to suspend its obligations during any period of force majeure.

8.3 The consumer has the right to cancel the agreement after notification of non-delivery due to force majeure. Refunds can only be made to SEPA and PayPal accounts.

Article 9 – Liability

9.1 Korsit B.V. is not liable for damage in the event of fraud, money laundering or financing of terrorism or other unlawful act or suspicion thereof.

9.2 Korsit B.V. is not liable for damage resulting from loss, theft, destruction, misuse or improper use of any digital product.

9.3 Korsit B.V. is not liable for damage if the lifespan of a digital product has ended.

9.4 Korsit B.V. is not liable for damage due to restrictions or limitations in product terms of the publisher or issuer of the digital product. Nor is Korsit B.V. liable for damages resulting from any act, omission or decision of any publisher or issuer of the digital product. Korsit B.V. is not liable for damage if product terms of the digital product are breached.

9.5 Korsit B.V. is not liable for damage in the event that the information obligation of Article 5.3 is not met.

9.6 Korsit B.V. is not liable for damage resulting from hacking or account hacking, social engineering or other unlawful acts of third parties.

9.7 Korsit B.V. is not liable for damage resulting from any incorrect entry of the email address, incorrect country selection or other incorrect entry or choice by or of the consumer.

9.8 Korsit B.V. is not liable for damage resulting from an act or omission by third parties.

9.9 Korsit B.V. is not liable for damage if the publisher of the product or the operator of the website where the product is redeemed has detected fraud, money laundering or terrorist financing or has any suspicion of that.

9.10 Korsit B.V. is not liable if the product cannot be used due to a failure at the publisher of the product or at the operator of the website where the consumer intends to use the product. 

9.11 Korsit B.V. is not liable for any fees charged by the issuer of the product, such as maintenance fees or redemption fees.

9.12 Korsit B.V.'s liability is limited to the damage that can be considered an immediate and obvious consequence of any non-performance or defective performance up to the nominal value of the defective digital product. Korsit B.V. is not liable for indirect and consequential damage.

9.13 Any liability of Korsit B.V. is limited to the amount covered by its insurance.

9.14 In the event of liability for a defective product, Korsit B.V. will either provide another equivalent digital product or refund the amount paid.

9.15 The limitations of liability contained in these general terms and conditions do not apply if the damage is due to intent or deliberate recklessness on the part of Korsit B.V.'s directors.

9.16 Korsit B.V. hereby unequivocally disclaims any association or endorsement of the use of products showcased on its website (dundle.com) for any unlawful practices, regardless of their nature, explicitly stating that it bears no responsibility whatsoever for any engagement therein by the purchaser.

Article 10 – Complaints procedure

10.1 Korsit B.V. has a complaints procedure published on its website. It will handle any complaint in accordance with this complaints procedure.

10.2 Complaints about the performance of any agreement must be submitted to Korsit B.V. fully, with a clear description of the complaint.

10.3 Complaints submitted to Korsit B.V. will be answered as soon as possible, but at the latest within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Korsit B.V. will notify the consumer within the 14-day period of when to expect a more detailed response. Korsit B.V. will make every effort to find a satisfactory solution.

Article 11 – dundle Coins

11.1 Depending on the product purchased and its currency, the consumer saves an amount of dundle Coins determined by dundle. dundle Coins can be redeemed against purchase of certain digital products, determined by Korsit B.V., in dundle World.

11.2 Redemption is made by selecting a digital product and activating the Redemption button in dundle World. A redemption cannot be undone even if the wrong digital product or region was inadvertently selected. dundle Coins are never redeemable for cash.

11.3 dundle Coins cannot be transferred. Allocation of dundle Coins is linked to the consumer's email address. dundle Coins assigned to different email addresses of a consumer cannot be merged.

11.4 dundle Coins expire one year after the date of the purchase through which they were earned. The validity period of previously earned loyalty points is not extended by subsequent purchases.

11.5 Korsit reserves the right to modify or terminate terms and conditions for awarding and/or redeeming dundle Coins, at any time and at its sole discretion. This also includes, without limitation, changes to the terms and conditions regarding the duration and expiration of dundle coins, redemption mechanisms, eligible products, and the overall structure of the program. Implemented changes shall apply retroactively to already accrued/awarded dundle Coins that have not been redeemed.

Article 12 – Disputes

12.1 Dutch law applies to all agreements between Korsit B.V. and the consumer.

12.2 Any disputes between the consumer and Korsit B.V. will be submitted to the competent judge of the District Court of 's-Hertogenbosch, unless another court is competent to hear and determine the dispute.

Last updated: 12 December 2024

Disclaimer

1. In this disclaimer, the following terms shall have the following meanings:

• The web page: every web page in which the publisher includes a hyperlink to this disclaimer with the intention of making this disclaimer applicable to it;

• The publisher: the authorised publisher of the web page, being Korsit based in Eindhoven;

• Use(s): including loading, logging in, requesting, consulting, reading, viewing, listening, editing, filling in (forms), sending, (temporarily) copying, storing, forwarding, distributing, making use of services, committing legal acts (e.g. buying, renting);

• You: the natural or legal person, whether or not represented, who uses the web page;

• The content: including texts, images, hyperlinks, sound and/or video fragments and/or other objects;

• Damage: direct or indirect damage of any nature whatsoever, including lost data and business, lost turnover, profit or other economic disadvantage.

2. The following applies to this web page. By using this web page you agree with this disclaimer.

3. The publisher makes every effort to regularly update and/or supplement the content of the web page. Despite this care and attention, it is possible that the content is incomplete and/or incorrect.

4. The publisher provides the content of the web page in the state in which it actually is, without warranty or guarantee regarding the soundness, suitability for a particular purpose or otherwise. The content is experimental and intended for private use.

5. The publisher is not liable for damage that has been or threatens to be inflicted and results from or in any way related to the use of the web page or to the inability to consult the web page.

6. The publisher may change or terminate the web page (or have it changed) at his own discretion and at any time he wishes, with or without prior notice. The publisher is not liable for the consequences of the change or termination.

7. Subject to this disclaimer, the publisher is not responsible for files of third parties that are clearly linked to the web page. Linking does not imply ratification of those files.

8. Unauthorised or improper use of the web page or its content may result in an infringement of intellectual property rights, regulations regarding privacy, publication and/or communication in the broadest sense of the word. You are responsible for everything you send from the web page.

9. The publisher reserves the right to deny you permission to use the web page and/or certain services offered on the web page. In addition, the publisher can monitor access to the web page. See also your cookie policy as part of our Privacy Policy.

10. You will protect and indemnify the publisher, its employees, representatives, licensees, trading partners and the author of this disclaimer against judicial and extrajudicial measures, convictions, etc., including the costs for legal assistance, accountants, etc. that are instituted by third parties as a result of or related to your use of the web page, your violation of any statutory regulation or the rights of third party.