Verification

We ask our customers to verify themselves to help prevent fraud and theft. The verification process we use contributes to greater security measures like KYC (Know Your Customer) and AML (Anti Money Laundering). These processes are integral measures to help prevent all our customers from falling victim to scams. Get to know more about what identity verification is in our article.

Please note: Always make sure to order one of our products for yourself or someone you know personally. Never use it as payment to a third party. Always use a traceable payment method for transactions on the internet.

Any documents provided are for the verification process only and are never used for anything else. Feel free to check out our privacy policy for more information.

Unfortunately, we need to check a lot of orders to prevent fraud. Checking for fraudulent actions is necessary to know that people are not misusing our website. We work very hard only to allow legitimate transactions to take place. So, when your order is flagged, it is just our way of checking to see if the transaction is legitimate. We know that genuine users with buyers' intent are sometimes asked to complete these steps. We regret that this is the case; however, this is a crucial step to ensure the overall safety of our site.

We will request certain documents if verification is required to complete your order. These documents are only used to verify the payment account used. Specific payment methods and procedures will result in different documentation being requested. You may need to provide some of the following:

- A valid ID (driver’s license, passport, or ID card). You may need to show the front and back of your ID Card.
- A current bank statement with the charged amount as proof of payment.
- A PDF file of the phone bill/invoice used (maximum 3 months old) with your name and number clearly visible.

Note: We are GDPR compliant, therefore these documents are strictly confidential, and we never share them with others. For more information on how we handle your personal data, please read our privacy policy.

Noen ganger kan vår partner avvise dokumenter.

De vanligste årsakene er:

- Dokumentet som ble lastet opp er et bilde av et bilde, eller har blitt redigert.
- Noen eller alle kantene på dokumentet er ikke synlige.
- Dokumentet er for langt unna kameraet.
- Dokumenttypen som ble valgt samsvarer ikke med det opplastede dokumentet (du må først spesifisere hvilken type dokumentasjon du vil verifisere, f.eks. ID-kort, pass eller førerkort).
- Bildet viser bare brukeren og ikke ID-dokumentet.
- Bildet av dokumentet er for uklart.
- Dokumentet er utløpt.

Vennligst sjekk dokumentet du lastet opp og prøv igjen.

Du har kun 60 minutter til å verifisere med Sumsub når du fullfører bestillingen din. Sørg derfor for å ha dokumentene klare før du fullfører bestillingen.

Hvis du gikk glipp av tidsvinduet for å verifisere deg, vil betalingsinformasjonen og e-postadressen din bli blokkert fra å utføre bestillinger i 2 timer, og betalingen din vil automatisk bli refundert.

Vent i 2 timer før du prøver å bestille igjen. Ved neste bestilling vil du bli bedt om å verifisere deg på nytt innen 15 minutter.

Merk: dundle vil kun be om verifisering én gang for samme e-postadresse og betalingskonto. En ny verifisering kreves kun dersom en av disse endres.

If you are still having trouble verifying with Shufti, or cannot reach the page, please contact us and we will gladly help you find a solution.

We may ask you to send us the verification documents via mail. Our security department will then check these documents. Your order will be delivered once this check has been completed. For us to accept your document, please make sure that:

- Your document(s) is valid (official, not expired).

- You send a photo of your document(s) (scans are not accepted).

- The document(s) belong to the account holder of the payment method used to place the order.

- Your phone bill or invoice is in official PDF format from the phone provider. It clearly shows your phone number used to make the purchase. Please also make sure the name of the account holder as listed on this invoice, matches the name on the provided ID document.

Should your documents be declined, don’t worry! We will always provide a reason. You also get the chance to submit the correct(ed) documents.

Sometimes people tell us that they do not have the documents we require. Whatever the reason, we recommend contacting our customer support team to see if a fitting solution can be found.

Du kan alltid kontakte vårt supportteam for en passende løsning dersom du ikke ønsker å dele personlige dokumenter.

Dersom du ønsker å angre betalingen din, vær oppmerksom på at vi ikke kan refundere penger via alle betalingsmetoder. For noen betalingsmetoder har du mulighet til å angre betalingen, men vennligst merk at dette ikke er mulig med alle betalingsmetoder. Vi beklager ulempen.