Question 1

What devices can I use an Xbox Gift Card on?

Accepted Answer

You can use the Xbox Gift Card on consoles like the Xbox Series X|S and One. Shop for subscriptions like Xbox Game Pass Core and Xbox Game Pass Ultimate. Additionally, you can use your Xbox digital credit to buy popular games, add-ons and physical items like consoles and accessories. Importantly, you cannot use these gift cards to buy content from the Xbox 360 Marketplace or Xbox 360 content on the Xbox One.

Question 2

When does an Xbox Gift Card expire?

Accepted Answer

Your Xbox digital Gift Card code never expires, so use it whenever you want!

Question 3

Are Xbox Cards region-locked?

Accepted Answer

Yes, Xbox Codes are linked to the region and currency for which they are bought, so make sure you buy the correct one for the country linked to your Microsoft account. See the Microsoft terms and conditions for more information.

Question 4

What can I get with an Xbox Digital Gift Card?

Accepted Answer

Use your secure Xbox Voucher for a huge variety of physical and digital Microsoft products. Games, apps, TV shows, devices, gaming accessories and more. The choice is unlimited.

Question 5

How do I redeem my Xbox Gift Card code?

Accepted Answer

On an Xbox Series X|S and Xbox One:
Sign in on your console.

Press the Xbox button.

Select ‘Store’ from the bottom of the menu.

From the left-hand menu, select “Redeem.”

Enter the 25-character code in the field provided.

Click “Check code” to confirm.

At the Microsoft Store on Windows
Press the Start button, and then enter ‘store’ into the search bar.

Choose Microsoft Store from the results to open the app.

Select your account in the top-right corner of the screen, and then select Redeem code or gift cards.

Enter the 25-character code, select 'Next, ' and then follow the prompts.

On the Xbox App on Windows PC 
Press the Start button, and then enter Xbox into the search bar.

Choose the Xbox app from the results to open the app.

Select your gamerpic in the top-left corner, and then select Settings.

Select Redeem under Redeem a code.

Enter the 25-character code, select 'Next, ' and then follow the prompts.

Please Note: For now, you can’t redeem your code on the Xbox app for mobile.

Question 6

How can I check my Xbox Gift Card balance?

Accepted Answer

Any time you redeem a gift card code the credit is automatically added to your Microsoft account balance. Simply sign in to your Microsoft account on your console or device and look for “payment and billing/Payment options” in the system’s account menu to find your account balance.

Question 7

Where can I buy Xbox Gift Cards?

Accepted Answer

You can buy Xbox Gift Cards directly from the Microsoft Gift Card webpage as well as a number of online resellers like Dundle.

Question 8

Where can I spend my Xbox Gift Card credit?

Accepted Answer

Spend your Xbox credit on a wide range of products from the Microsoft Online Store, on Windows, or directly on Xbox.

Question 9

How do I contact Xbox Customer Support?

Accepted Answer

Visit the Xbox Customer Support Page and fill out their contact form with any questions or concerns.

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