Question 1

Does this Prepaid Mastercard expire?

Accepted Answer

Make sure to redeem your gift card code within 6 months after the purchase. Once redeemed, you will receive your instant Mastercard details, which are also valid for a period of 6 months. Log into your MyPrepaidCenter account to check your card details and transaction history at any time.

Question 2

Is the Prepaid Mastercard reloadable?

Accepted Answer

No, your virtual prepaid card is not reloadable and cannot be transferred. You can pay with it as often as you’d like until the balance reaches zero.

Question 3

How can I check my prepaid virtual Mastercard balance?

Accepted Answer

Simply log into your MyPrepaidCenter account to view the remaining balance and transaction history of your card(s).

Question 4

Can I use this Prepaid Mastercard outside the US?

Accepted Answer

Yes! Use this card online with a 2% foreign exchange fee for purchases outside the U.S. Any exceptions can easily be found on the list of prohibited countries.

Question 5

Are there any fees when using a virtual Mastercard eGift Card?

Accepted Answer

A transaction fee of up to 2% will be applied to any payments made outside the U.S. Some merchants may charge a small transaction fee, conversion fee or holding/authorization fee as well. These varying possible fees depend on the merchant. Make sure your available balance can cover any possible merchant fees to avoid your card being declined. Log into your MyPrepaidCenter account to find your card's terms and conditions or cardholder agreement.

Question 6

What are the restrictions for paying with an instant Mastercard Gift Card?

Accepted Answer

Your Mastercard eGift Card cannot be used for recurring bill payments, memberships, subscriptions, hotel or car rental reservations, withdrawing cash from ATMs or in these prohibited countries. Depending on the merchant, split-tender payments may be declined.

Question 7

What are common reasons this Prepaid Mastercard is declined?

Accepted Answer

Mastercard prepaid cards are sometimes declined for one of the following reasons:
You have tried to use it for direct debit, subscriptions or reservations, resulting in a hold on available funds for up to 30 days.

The merchant does not accept Mastercard debit cards or Discover® cards.

The merchant does not authorize payments in instalments or partial payments with a prepaid card.

The card balance may not be sufficient to cover the purchase amount plus any added transaction or conversion fees.

You select “debit” instead of “credit” when the option is offered.

You have tried to use it in a prohibited country.

The billing address you entered on the merchant's website is not the same as the one you entered when you created the virtual card in your account.

Question 8

Can I gift a Prepaid Mastercard?

Accepted Answer

A virtual Prepaid Mastercard is the perfect prepaid solution for any internet shopper. It is also a great gift for family members living abroad and especially useful for young people. The Prepaid MasterCard Gift Card allows recipients to make their purchases online without needing a bank account or worrying about overspending.

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Prepaid Mastercard Frequently Asked Questions

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