Обслужване на клиенти

Our sincere apologies that you have to wait longer than usual to get a response from us. At the moment it could take up to 3 days until you hear from us. We are very sorry and are doing our best to help you as soon as we can!

Most Important Topics

Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Return Policy.

These extra steps are all part of greater security measures, such as KYC (Know Your Customer) and AML (Anti Money Laundering) and they all help us to prevent fraud and theft - some serious stuff we want to help every user avoid falling victim to.

The Dundle app is a free and convenient mobile app version of the Dundle website. You can download it for Android from the Google Play Store and for iOS from the App Store. It is currently available in 13 countries: The United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, Germany, Austria, The Netherlands, France, Belgium, Switzerland, and Luxembourg. It makes buying, storing, and accessing your prepaid codes easier and safer than ever!

You will receive your payment within 1-3 working days, depending on the payment method used. You can find more information on the waiting times per payment method in the FAQs on that topic.

Трябва ли ви помощ във връзка с използването на закупения код? Свържете се с нас, ако имате въпроси. На ваше разположение сме от понеделник до петък между 9 и 21 ч. и в събота между 9 и 15 ч. (централноевропейско време). Имайте предвид, че отговорите ни ще са на английски език.

Поискайте историята на поръчките си

За да получите информация относно предишните си покупки, въведете имейл адреса си, който се ползвали за покупката си от Dundle. Проверете статуса и подробностите за последните си покупки и никога няма да се чудите кои са кодовете ви.

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Didn't find what you were looking for?

We do our best to provide the latest information. Every product is different, and some conditions change quickly. Please send us an email to support@dundle.com, stating the email address which you used to order from us. Provide screenshots where possible. This helps us solve your problem faster. We aim to answer all emails within 48 hours.

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