Waiting For A Refund

Depending on your payment provider, a refund can take between 1-3 working days (not counting weekends or holidays) until you receive your money back. Email us if your refund takes longer than indicated below.

Your refund will normally take 1-3 working days (depending on which bank you use). 

If your payment was canceled and no order was delivered, it means your payment was not received by us and you will be directly refunded. The refund will show on your account after a maximum of 1-3 working days. Please note that a declined payment might be marked as "pending" or "reserved". This will be removed after a certain time, depending on the policy of your bank or credit card company.

To refund Trustly payments, we need your payment information, as we do not receive this from Trustly.

Please approach us here, and provide us with:

  • The name of your bank

  • Full name of the account holder

  • The IBAN used

  • The matching BIC/Swift

After we receive this information and initiate your refund, the processing period will take 1-2 working days.

Paypal refunds are speedy and done between 30 minutes to 2 hours. But if you paid with your debit or credit card via Paypal, this may take up to 2 business days. Any automatic refund will be placed on hold if you start a chargeback until we respond to the dispute. We recommend that you avoid initiating a chargeback at all times..

Unfortunately, payments made by phone are non-refundable on our end. It’s not possible to refund money back to your phone balance. Please contact your phone provider or phone payment service in this case.

Please wait 24 hours before trying to create another order.

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