Question 1

How long is a PCS code valid?

Accepted Answer

Your code expires one year after purchase.

Question 2

Does PCS have regional restrictions?

Accepted Answer

Once the voucher code has been activated on your PCS Mastercard, you will be able to use the available balance on your card to pay and withdraw money throughout the Mastercard network worldwide.

Question 3

How can I check my PCS Card balance?

Accepted Answer

You can easily check your PCS balance in the PCS app for iOS or Android or by logging into your account on the PCS website. You can also call their customer service to request your balance by calling +33 (0) 1 80 961 961 (within France).

Question 4

How do I recharge PCS online?

Accepted Answer

There are several ways to top up your Black, Chrome, Infinity or Virtual reloadable prepaid cards, but this PCS Gift Card is the best option for all of them. Why?  Because PCS doesn’t charge you if you redeem it directly to your user account, neither on their official website mypcs.com or in their mobile app. All you have to do is log in to your "My Account" on the PCS website or mobile app and enter the 10-digit code that you get from us.

Question 5

What is a PCS Card?

Accepted Answer

A PCS Card is a reloadable prepaid payment solution available without a bank account, without any commitment and with several advantages. They are offered by the French company, CreaCard SA, through its Prepaid Cash Services brand. These cards give you the freedom to pay with ultimate security and anonymity online and off. Easily add it to your phone’s eWallet for contactless pay in a ton of partner shops and enjoy zero chance of overdrafts or surprise bills. And free transfers can be made between PCS Cards, making them extra useful for younger users. A PCS Card is an affordable, easy-to-get prepaid solution for all of your secure purchases and payments.

Question 6

How do I get a PCS Card?

Accepted Answer

You first need a PCS Prepaid Card to use your PCS Recharge Code. Simply choose the card that is right for you on the official PCS website to get started. The activation process varies depending on the specific plan you choose, but it’s always fast and easy. At most, you may be asked to provide an identification document.

Question 7

Where can I pay with my PCS Mastercard?

Accepted Answer

Remember, you can pay with your card, not with a recharge coupon. The code you receive from us is just a PCS Refill for your account. Use your card to pay safely online and offline, whichever you prefer. Spend it worldwide or just in France, depending on your specific card’s plan. Read the PCS Card Terms & Conditions for more information about where you can pay with your card, and make sure your balance can cover any possible holds or fees from merchants.

Question 8

Can I get a PCS Card if I am not French?

Accepted Answer

Yes. PCS Cards are available to any resident of the European Union who are of age and can provide a valid identity document.

Question 9

What happens if I don’t have enough funds on my PCS Card?

Accepted Answer

In that case, it may be declined when you attempt a purchase. If your card balance is too low to complete a transaction, some merchants may allow you to combine it with other payment methods, but others will not. So make sure your card always has sufficient funds! Check your balance at any time on your PCS account or call their customer service at +33 (0) 1 80 961 961 (within France).

Question 10

Are there any recharge limits when using a PCS Mastercard?

Accepted Answer

Yes, daily and monthly recharge limits apply. The maximum amount you can recharge PCS with a code is €250. There is also a maximum balance allowed, as well as payment and withdrawal restrictions. They all vary depending on the specific card and plan you have, so be sure to read the descriptions and Terms & Conditions well before choosing yours. These restrictions are primarily put in place, and are especially useful, for younger users.

Question 11

How can I contact PCS Customer Service?

Accepted Answer

Visit the official PCS Customer Service Page to view the possible ways to get in contact.

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