Kundtjänst

Our sincere apologies that you have to wait longer than usual to get a response from us. At the moment it could take up to 3 days until you hear from us. We are very sorry and are doing our best to help you as soon as we can! Need help faster? Good news — we’ve introduced a new chatbot that might have the answer you’re looking for right away! Just click on the small blue icon in the bottom right corner of your screen to get started.

Most Important Topics

Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Complaint Policy and Terms & Conditions.

We ask our customers to verify themselves to help prevent fraud and theft. The verification process we use contributes to greater security measures like KYC (Know Your Customer) and AML (Anti Money Laundering). These processes are integral measures to help prevent all our customers from falling victim to scams. Get to know more about what identity verification is in our article.

Please note: Always make sure to order one of our products for yourself or someone you know personally. Never use it as payment to a third party. Always use a traceable payment method for transactions on the internet.

The Dundle app is a free and convenient mobile app version of the Dundle website. You can download it for Android from the Google Play Store and for iOS from the App Store. It makes buying, storing, and accessing your prepaid codes easier and safer than ever! It is currently available in 28 countries:

The United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, United Arab Emirates, India, Malta, Germany, Austria, The Netherlands, France, Belgium, Switzerland, Luxembourg, Spain, Bulgaria, Czech Republic, Croatia, Hungary, Lithuania, Latvia, Mexico, Poland, Portugal, Brazil, Romania and Slovakia.

You will receive your payment within 1-3 working days, depending on the payment method used. You can find more information on the waiting times per payment method in the FAQs on that topic.

Don’t worry! After placing an order on our website, we send a verification link to the email address you entered. If you cannot verify your email address on time, as is the case for invalid email addresses, your order is automatically cancelled and your money refunded. Refunds can take from 1 to 30 days depending on the payment method you used. Check the FAQs related to refunds to know more about the process. You can check the status of your order yourself by requesting your order history for the email address you provided (even if incorrectly).

Note: If you used a phone payment method for your order, we advise you to contact our customer service at support@dundle.com. These payments cannot be automatically refunded.

Behöver du hjälp att lösa in din kod? Kotakta oss om du har frågor. Vi finns tillgängliga måndag till fredag från kl. 9-19 och lördag från kl. 9-17.

Be om beställningshistorik

Vill du se historik för tidigare beställningar? Ange i så fall den e-postadress som du har använt vid köp hos Dundle. Du kommer då att kunna se orderstatus och information om dina tidigare beställningar, och du behöver aldrig mer vara rädd för att tappa bort en kod!

(Obligatoriskt)

Hittade du inte det du letade efter?

Vi gör vårt bästa för att tillhandahålla den senaste informationen. Varje produkt är unik och vissa villkor ändras snabbt. Vänligen skicka ett meddelande till support@dundle.com och ange den e-postadress som du använde när du gjorde beställningen. Bifoga skärmdumpar om möjligt. Detta hjälper oss att lösa ditt problem snabbare. Vi strävar efter att svara på alla e-postmeddelanden inom 3 dagar.

Din begäran om integritets- och dataskydd
För alla förfrågningar som rör skydd av personuppgifter och integritet - utom orderhistorik - vänligen kontakta vårt "Compliance and Legal-team" direkt på compliance@korsit.com.
För att vi ska kunna behandla din begäran på ett effektivt sätt ber vi dig att inkludera följande information i ditt e-postmeddelande:

- Ämnesraden: "Begäran om sekretess/data".
- Ditt fullständiga namn.
- Den e-postadress du använde när du handlade hos oss.
- En tydlig beskrivning av din begäran (t.ex. tillgång till personuppgifter och vilka, radering, rättelse, invändning etc.).
- Eventuella relevanta kompletterande uppgifter (t.ex. ungefärliga datum, vilka inköpta produkter det gäller).
Customer Service Employee
PayPalVISA / Mastercard / AMEXSMS Payment (Dimoco)Phone Payment (Daopay Call)Apple PaySMS Payment (DaoPay)
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