Служба поддержки

Our sincere apologies that you have to wait longer than usual to get a response from us. At the moment it could take up to 5 days until you hear from us. We are very sorry and are doing our best to help you as soon as we can!

Most Important Topics

Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Complaint Policy and Terms & Conditions.

We ask our customers to verify themselves to help prevent fraud and theft. The verification process we use contributes to greater security measures like KYC (Know Your Customer) and AML (Anti Money Laundering). These processes are integral measures to help prevent all our customers from falling victim to scams.

Please note: Always make sure to order one of our products for yourself or someone you know personally. Never use it as payment to a third party. Always use a traceable payment method for transactions on the internet.

The Dundle app is a free and convenient mobile app version of the Dundle website. You can download it for Android from the Google Play Store and for iOS from the App Store. It makes buying, storing, and accessing your prepaid codes easier and safer than ever! It is currently available in 28 countries:

The United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, United Arab Emirates, India, Malta, Germany, Austria, The Netherlands, France, Belgium, Switzerland, Luxembourg, Spain, Bulgaria, Czech Republic, Croatia, Hungary, Lithuania, Latvia, Mexico, Poland, Portugal, Brazil, Romania and Slovakia.

You will receive your payment within 1-3 working days, depending on the payment method used. You can find more information on the waiting times per payment method in the FAQs on that topic.

Вам нужна помощь, чтобы активировать код? Наша служба поддержки будет рада прийти на помощь. Мы доступны с понедельника по пятницу с 9:00 до 19:00 и в субботу с 9:00 до 17:00 по центральноевропейскому времени.

Запросить историю заказов

Чтобы получить историю заказов, просто укажите адрес электронной почты, который Вы используете для покупок на Дандл. Держать все под контролем просто!

(Обязательное поле)

Не нашли то, что искали?

Мы стараемся предоставлять Вам самую свежую информацию о продуктах и услугах. Тем не менее продукты, как и условия их использования могут отличаться либо меняться очень быстро. Для того, чтобы задать свой вопрос напишите нам на support@dundle.com, указав электронной адрес, с которго Вы произвели заказ. Дополните свой вопрос скриншотами, если есть возможность. Это поможет нам решить Вашу проблему быстрее. Мы стараемся отвечать в течение 48 часов.

Customer Service Employee
  • Help Center
  • Your Order History
  • Политика возврата средств
  • Complaint Policy
  • Как с нами связаться?