Question 1

When does a Payz Voucher expire?

Accepted Answer

The voucher code is valid for 12 months after purchase. You can only use your ecoVoucher code once and will have to apply the balance in its entirety.

Question 2

Can I use a EUR ecoVoucher outside Europe?

Accepted Answer

No, ecoVoucher cannot be used outside Europe. You also cannot use ecoVoucher in the following European countries: France, Germany, Austria.

Question 3

How do I use my ecoVoucher?

Accepted Answer

You can use your voucher to top up your Payz online wallet. After that, you can pay with your account balance online. You can also enter the voucher details directly on any website that accepts this payment method to pay with the prepaid balance.

Question 4

Do I need a Payz account to use an ecoVoucher?

Accepted Answer

In Euro countries, you don’t need a Payz account to pay with ecoVoucher.

Question 5

Are there any fees for using an ecoVoucher?

Accepted Answer

For the latest information on fees for paying with ecoVoucher, it’s best to check the Payz fees & limits, or their terms and conditions page. Note that a small fee of 2,99% will be applied when you deposit the voucher into your account. The merchant may charge additional transaction costs when you use the voucher to pay at a merchant’s website.

Question 6

Can I use more than one ecoVoucher at a time?

Accepted Answer

You can only use one ecoVoucher per transaction. It must be redeemed in full.

Question 7

What’s the difference between ecoPayz and Payz?

Accepted Answer

Nothing! It is the same service you know and love, just with a new name. For more information check out Payz official statement.

Question 8

How do I contact ecoVoucher Customer Service?

Accepted Answer

Visit the ecoVoucher Support Page to contact their customer service directly with questions or concerns.

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