Question 1

How long is an EE Top-Up E-voucher valid for?

Accepted Answer

The voucher code is valid for 6 months. For further information check EE’s Terms and Conditions.

Question 2

Are there regional restrictions when using an EE Voucher?

Accepted Answer

These vouchers only apply for the UK based brand EE. You can top up with an eVoucher wherever you are, provided you have a stable internet connection. Additional information concerning calling abroad or roaming charges has never been more accessible with EE providing easy to use tools to access the information you need. So if you want to use your prepaid credit, be sure to check the prices beforehand.

Question 3

How do I top up with my EE Voucher?

Accepted Answer

You can top up your EE Voucher by phone or text. Here’s how:
Option 1: Text “VO + space + code” (replace “code” with the actual 16-digit top-up code you received from us) and send it to 150. Your text should look like: VO 1234567891234567.

Option 2: Call the EE Top-Up number 150 from your EE phone and follow the in-voice instructions.

Question 4

How can I check my EE Pay As You Go balance?

Accepted Answer

Check your EE balance from one of two ways.
Option 1: Log in to My EE.

Option 2: Text “BALANCE” to 150 from your EE phone.

Question 5

Can I use the EE Top-Up Voucher to call, text and use internet?

Accepted Answer

Yes, you can. Whether you want to use your prepaid credit without a bundle or pay for packs with minutes, texts and data for up to seven or 30 days, both are possible. Consult the EE Pay As You Go Price Overview for all relevant information regarding pricing for calls, texts and internet usage.

Question 6

How do I buy data with an EE Voucher?

Accepted Answer

To buy data with an EE voucher, once you've applied the credit to your account, simply open the My EE app or dial 150 from your EE phone. Then, follow the voice prompts or on-screen options to purchase a data bundle using the credit you've just topped up.

Question 7

Can I top up someone else’s phone with an EE Voucher?

Accepted Answer

One of the benefits of using an EE E-voucher is that you can easily top up someone else’s EE mobile phone. Just text the number 150 with VO + space + 16-digit top-up code + the phone number you’d like to top up. Your message should look similar to VO 1234567891234567 07123456789.

Question 8

How to reach EE Pay As You Go Customer Service?

Accepted Answer

To reach their EE Help, check the EE Contact Page to know all the ways you can get in touch!

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