I Need Help With dundle World

Loyalty is important to us, so we reward customers who shop with us frequently with dundle Coins. Your dundle Coins are valid for 365 days maximum from the date of issuance.

You can redeem your Coins when you are logged in to your dundle account, either on the dundle website or in the dundle app.

On the website:

1. Log in to your dundle account (click the profile icon in the top-right corner).
2. Select dundle World.
3. Choose your island.
4. Select the product you want to exchange your Coins for.
5. Click "Exchange" to redeem your Coins for the selected product.

In the app:

1. Open the dundle app and click the “Account” icon at the bottom of your screen.
2. Your Coin balance will be visible directly in your screen.
3. Tap your Coin balance.
4. Select your island.
5. Choose the product you want to exchange your Coins for.
6. Tap "Redeem".
7. Tap "Exchange" and your Coins will be redeemed for the selected product.

With every purchase you make on dundle, you earn dundle Coins that you can eventually exchange for free products. Your collected dundle Coins are automatically linked to the email you use to buy from dundle. So, every time you use the same email address at dundle, you earn more dundle Coins. The number of Coins you collect varies depending on the product and its value.

You can only access your Coin stash after you bought a product from dundle. To view your Coin balance, simply log in to your account on the dundle app or website using the email address you used for your purchase.

Unfortunately, we cannot refund Coins or undo your choice. So choose wisely and make sure to select the correct region for your free product.

It is not currently possible to transfer dundle Coins to someone else, or to merge them with your Coins from another email address.

Unfortunately, it is not currently possible to combine Coin amounts from two different email addresses into one. We suggest that you only use one email address so that you have all your dundle Coins in one place.

No, dundle Coins can only be used on dundle World in exchange for products.

While you still earn Coins when buying a PaysafeCard on dundle, you cannot exchange dundle Coins for a free PaysafeCard.

While you still earn Coins when buying Neosurf on dundle, you cannot exchange dundle Coins for free Neosurf.

That is due to the brand restrictions of external companies. Some of them do not apply to the exchange on dundle World, like PaysafeCard, for example. There are some alternative brands from which you can choose.

Dundle has a feature that displays how many dundle Coins you earn with your purchase. The number of dundle Coins you receive with each order varies over time and depends on the following:

- The product you purchase
- The currency of the product