Question 1

When does my Transcash Recharge expire?

Accepted Answer

Your recharge code is valid for 6 months after purchase, but we advise you to redeem your funds to your Transcash Card without delay. That way you can use your prepaid funds as long as your Transcash Card is valid.

Question 2

Are there any fees I need to pay when redeeming my Transcash code?

Accepted Answer

Yes, a 7% fee is deducted from the recharge amount when you redeem your code on your Transcash account. This fee applies to all users and is part of Transcash's processing costs. To ensure you receive the full amount, dundle includes this fee in the price.
For example (excluding dundle's service fee + payment cost): 
For a recharge purchased at €21.50 → You get €20 credit.

For a recharge purchased at €54 → You get €50 credit.

For a recharge purchased at €107 → You get €100 credit.

Question 3

Where can I pay with a Transcash Card?

Accepted Answer

Use it anywhere Visa and Mastercard debit cards are accepted, online or offline. For online payments, all you have to do is visit the website you want to buy from and simply pay at the checkout by choosing a credit card as a payment option. Insert the details of your card to finalize the payment. Make sure that the balance of your card covers the entire payment, including any possible merchant fees. Use your card like a conventional debit card when you want to pay in a physical store, but then with secure prepaid credit.

Question 4

How do I reload a Transcash Card with this digital code?

Accepted Answer

To top up your Transcash Card with a recharge code, just log in to your Transcash account, head over to the reload section and enter the code you received from us. The new balance will be immediately visible.

Question 5

How do I check my Transcash balance?

Accepted Answer

To check your balance, just login into your Transcash account or call the French customer service number at +33 (0) 1 53 88 22 76 free of charge. It is also possible to check your balance at the ATM by selecting the “Balance Inquiry” option (keep in mind fees might apply for this option).

Question 6

How do I verify a Transcash coupon?

Accepted Answer

To find out if your Transcash coupon is valid, the easiest way is to try to activate it on your Transcash card. You'll need an account and a Transcash card. If your voucher has not already been used, the amount will simply be credited to your card and you can use it as you wish. Read our article on how to do a Transcash code check to find out more.

Question 7

What is the Transcash Card recharge limit?

Accepted Answer

When you reload your Transcash debit card with a coupon, daily and monthly recharge limits apply. These limits differ based on the type of Transcash Card you have. Consult the Terms and Conditions for more information.

Question 8

Is there a difference between a Transcash Coupon and a Ticket?

Accepted Answer

No, they’re the same. Both names refer to the same product, which is used to reload the balance of a prepaid Transcash debit card.

Question 9

Can I pay with a Transcash Coupon?

Accepted Answer

No, you cannot pay for anything with a Transcash Recharge Code itself. It can only be used to reload your prepaid debit card. It cannot be used as payment for services or products. So make sure to keep your top-up details private at all times. For information on how to use a transcash ticket safely, check out our handy article.

Question 10

How do I contact Transcash Customer Service?

Accepted Answer

Visit the Transcash FAQ Support page for more information about your top-up or card and to contact them directly.

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