Question 1

Does a Visa Gift Card expire?

Accepted Answer

Make sure to redeem your unique code within 6 months after the purchase. Once redeemed, your instant Prepaid Visa Gift Card is also valid for a period of 6 months. Check your card details at any time in your MyPrepaidCenter account.

Question 2

Can I use this Prepaid Visa Card outside the US?

Accepted Answer

Yes! There is a 2% conversion fee for any purchase made outside the US. It cannot be used in some prohibited countries.

Question 3

Is a virtual Visa Gift Card reloadable?

Accepted Answer

No, your virtual card is not reloadable and cannot be transferred, but pay with it as often as you’d like until the balance reaches zero.

Question 4

How do I use a Visa Gift Card?

Accepted Answer

Using a Visa Gift Card is easy. Go to MyPrepaidCenter.com/redeem to enter and redeem the code you received from us. Proceed with creating your profile to receive the 16-digit card number, expiration date and security information. Make sure the merchant accepts Visa Debit Cards or Discover® Cards (U.S.). Make sure the balance of the Mastercard Gift Card is more than the entire cost of the purchase, including taxes. Please note: some transaction types require a hold of up to 20% above the purchase amount. Select ‘Credit’ or ‘Debit’ as the payment method (Do not select ‘Gift Card’) In the “Payment Method” section, enter the card information as you would a debit or credit card.

Question 5

Are there any restrictions when paying with an instant Visa eGift Card?

Accepted Answer

Your Visa Gift Card cannot be used for recurring bill payments, memberships, subscriptions, hotel and/or car rental reservations, or getting cash at ATMs. Depending on the merchant, split tender payments may be declined, extra fees or restrictions may apply. Be sure the prepaid balance of your card can cover the total amount of your order. It can also not be used in these prohibited countries.

Question 6

How can I check my Prepaid Visa eGift Card balance?

Accepted Answer

Just log into your MyPrepaidCenter to view the remaining balance and transaction history of your card(s).

Question 7

Are there any fees when using a Prepaid Visa Gift Card?

Accepted Answer

When making a purchase outside the United States, a foreign transaction fee of up to 2% will be added to the purchase amount. In addition, some merchants may charge a small transaction fee, conversion fee (if applicable), or holding/authorization fee. Be sure your balance can cover any possible fees to avoid declined payments.

Question 8

Why would a Visa Gift Card be declined?

Accepted Answer

The card might get declined if:
1. The purchase price is higher than the balance on the card. Note that, if you shop internationally, a foreign transaction fee of up to 2% will be put on top of the purchase amount.
2. The merchant doesn’t accept Visa Debit Cards or Discover® Cards (U.S.). 
3. The billing address you entered on the merchant website is not the same as you entered when you created the virtual card in your account. 
4. It is used for a recurring bill, subscriptions or reservations, which puts a hold on the available funds for up to 30 days.
5. You try to use it in a prohibited country.
6. You choose ‘debit’ instead of ‘credit’ when given the option.

Question 9

How do I send a Visa e Gift Card to someone else?

Accepted Answer

A virtual Visa Gift Card makes the perfect gift for anyone and is a smart gift for recipients of any age. They can spend the prepaid credit on whatever they want, whenever they want. It is safe to say that just about everyone would appreciate receiving a Visa Gift Card by email.

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