Waiting For A Refund
Depending on your payment provider, a refund can take up to 30 working days (not counting weekends or holidays) until you receive your money back. Contact us if your refund takes longer than indicated below.
Your refund will normally take 1-3 working days (depending on which bank you use).
If your payment was canceled and no order was delivered, it means we did not receive your payment and you will be directly refunded. The refund will show on your account after a maximum of 30 working days. Please note that a declined payment might be marked as "pending" or "reserved". This will be removed after a certain time, depending on the policy of your bank or credit card company.
PayPal refunds are typically processed within 1 business day. Depending on your original payment method, it may take additional time for the refund to appear:
Payments processed from a linked bank account may take up to 3 business days to reflect on your end.
Payments processed from a linked credit card may take up to 48 hours to reflect on your end, or the pending transaction in your account may be removed within 30 days.
Any automatic refund will be placed on hold if you initiate a chargeback until we respond to the dispute. We recommend avoiding a chargeback while a refund is being processed.
Unfortunately, most of the payments (except for Dimoco) made by phone are non-refundable on our end. It’s not possible to refund money back to your phone balance. Please contact your phone provider or phone payment service in this case.
Please wait 24 hours before trying to create another order.