Asking For A Refund
Refunding eGift cards and digital products is only possible if there was a technical problem during the payment or ordering process. However, we want to make sure all orders are fulfilled correctly. Below you can see what is possible in your situation.
Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Complaint Policy and Terms & Conditions.
If you can’t find the delivery email with your eGift card code, don't worry! We will be happy to resend it to you. Just request your order history and a run-down of your previous orders will be emailed to you. Just click on the order in question to view the lost codes.
In most cases, this is not possible. Because we deliver the digital code directly, it can also be redeemed immediately, making it impossible to guarantee that you are returning an unused code.
As much as we want to help, we are unable to refund a code that was delivered correctly. Once you receive the code, it is your responsibility to keep it safe. Please be careful and never share your code with anyone!
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