Top Up Telekom Prepaid Credit

Your purchased credit is valid indefinitely before top-up. Once you add this credit to your account, make sure to top up and use your prepaid card again every two years to prevent it from being deactivated. If deactivation should occur, there are steps you can take:

• You can reactivate your prepaid card within 60 days.

• Have your remaining Telekom credit paid out to you.

Topping up your Telekom prepaid credit is easy and done in just a few simple steps when you use the code you received from us via email. Try any of these three options:

• Enter the code *101*rechargecode# and press call button.

• Dial 2000 (free of charge within Germany) and follow the instructions.

• Top up your Telekom cell phone directly in the MeinMagenta app (in German).

If you are wondering how to check your balance with Telekom, there are three different options you can try:

• SMS: Enter the combination *100# on your cell phone and confirm the entry with Call / Pick up handset. Your current account balance will then be displayed directly. This option is free of charge within Germany and abroad.

• Phone call: If you prefer to check your Telekom credit by phone, you can do so via the account service by dialing the short code 2000 (within Germany). Please note that additional charges may apply when calling from abroad.

• Online: The current Telekom prepaid credit can also be easily viewed via the MeinMagenta app or the customer service (in German).

Do you still have questions or need help topping up your Telekom prepaid card? Telekom Customer Service is available around the clock! Simply contact the mobile hotline from your Telekom mobile by dialing 2202 (in Germany) or by dialing +43 (0) 800 33 02202 from another mobile device outside of Germany. On the Telekom contact page (in German), you will also find numerous other ways to get in touch, e.g., via (live) chat or the contact form.