Question 1

How long is my Three Top Up credit valid for?

Accepted Answer

Your Three Top Up Voucher is valid for 90 days. Be sure to redeem your voucher code within this period. Once redeemed, your credit is valid for a period of 180 days. How you use your credit is up to you, and you even have the freedom to exchange your credit for Data Packs or Add ons. Usually, these bundles last for the duration of 1 month (30 days) unless stated otherwise. Please check the Three Pay As You Go terms and conditions for more information.

Question 2

How often do I need to use the 3 services?

Accepted Answer

Be sure to complete one of the following within a 180-day period to avoid a possible account suspension:
Telephone calls.

Sending text or photo messages.

Accessing content or the internet.

Any other Three Services for which a charge is made.

Question 3

How to redeem a Three Top Up Voucher Code?

Accepted Answer

There are four options to redeem your Three Top Up Code:
Call 444 for free from within the UK and follow the verbal instructions. You need to select “Top up by voucher” and enter your 16-digit code.

Call +44 7782 333 444 if you are using another phone/outside the UK.

Log into My3 and follow the instructions in “Top up your account.”

Use the web direct top-up option provided by Three that does not require logging in. Just enter the number you’d like to top up, select “Voucher” and hit “Top up now.”

Question 4

How can I check the balance of my Three mobile top up?

Accepted Answer

Check your balance quickly, easily, and as often as you like using the Three app. Don't have the Three app? If you don’t have the app, you can also check your balance online using the My3 portal.

Question 5

Can I use my 3 Top Up to call, text, and use the internet?

Accepted Answer

Yes, of course! Your 3 Mobile credit allows you to make calls, send SMS and use the internet simultaneously. See the price guide for more information on the standard rates which apply.

Question 6

Can I call internationally with my 3 Pay As You Go top-up?

Accepted Answer

You can use your Three credit at no extra cost when abroad in 71 countries. To see an overview of these 71 countries and the costs for countries outside of the Go Roam zones check the price guide for a comprehensive account of what this means for you.

Question 7

Can I top up someone else’s 3 phone with a Three Top-Up eVoucher?

Accepted Answer

What a nice idea! Your loved ones using the Three Pay As You Go services will love receiving extra credit to use. The steps to follow to top up someone else's Three Pay As You Go phone are the same. You just need to enter the number you want to top up, plus the top-up code.

Question 8

How do I contact 3 Customer Service?

Accepted Answer

Check out Three’s Contact Page to see all the ways to get in touch with 3. Choose from options like Live Chat, by phone call or check their FAQ section for a quick fix.

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