Our sincere apologies that you have to wait longer than usual to get a response from us. At the moment it could take up to 3 days until you hear from us. We are very sorry and are doing our best to help you as soon as we can! Need help faster? Good news — we’ve introduced a new chatbot that might have the answer you’re looking for right away! Just click on the small blue icon in the bottom right corner of your screen to get started.