Question 1

How long is my Telekom prepaid credit valid?

Accepted Answer

Your Telekom prepaid credit is valid indefinitely. Telekom's terms and conditions apply.
Note: After you top up your Telekom phone, ensure you recharge your prepaid card at least every two years to prevent deactivation. If deactivation occurs, you can reactivate your prepaid card within 60 days or request a refund of your remaining Telekom credit.

Question 2

Are there country-specific restrictions for Telekom credit?

Accepted Answer

Yes, there are country-specific restrictions. Telekom credit can only be redeemed in the country where it was purchased. So, if you bought your credit in Germany, you can only use it in Germany.

Question 3

How can I top up my Telekom prepaid credit?

Accepted Answer

Top Up via SMS Code:
Enter the code *101*(Your code)# on your phone.

Press the Call button.

Done – Your Telekom credit will be topped up automatically!

Top Up via Call:
Call the short number 2000 on your phone (free of charge within Germany).

Follow the instructions to enter your top-up code.

Done – Your credit will be topped up!

Top Up via the MeinMagenta App:
Open the MeinMagenta app on your smartphone.

Select the option to top up your credit.

Enter the top-up code and confirm the entry.

Done – Your credit will be topped up!

Question 4

How can I check my Telekom prepaid credit balance?

Accepted Answer

Via SMS Code:
Enter the combination *100# on your phone.

Confirm the entry by pressing the Call button.

Your current balance will be displayed immediately.

Via Call:
Call the short number 2000 on your phone.

Follow the instructions of the account service to check your balance.

Note: Additional charges may apply for calls made from abroad.
Online: 
Open the MeinMagenta app or the customer center.

Log in with your credentials.

Your current Telekom prepaid credit will be displayed here.

Question 5

Can I top up my Telekom credit from abroad?

Accepted Answer

Yes, you can top up your Telekom credit from abroad. You can do this online via the MeinMagenta app or the customer center. Alternatively, you can enter the top-up code *101*(Your code)# and press the Call button to top up your credit directly.

Question 6

Can I use this Telekom top-up card to make calls, send SMS, and use the internet?

Accepted Answer

Yes, with a Telekom top-up card, you can easily make calls, send SMS, and use the internet. The topped-up credit can be used for all these services. You have full cost control as you only use the credit you have topped up. The different tariffs offer you flexible options for calls, SMS, and internet, depending on your chosen prepaid tariff.

Question 7

How can I top up my data volume with Telekom?

Accepted Answer

You can easily top up your data volume with Telekom via the MeinMagenta app or online in the customer center. Various data passes are available that you can flexibly add to extend your data volume.

Question 8

How can I contact Telekom customer service?

Accepted Answer

Do you have any questions or need help topping up your Telekom prepaid card? Telekom customer service is available around the clock. You will find many contact options on the Telekom contact page, such as live chat, phone, or contact form.

Top Up Telekom Prepaid Credit

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