Terms & Conditions
Introduction
“Dundle” is a trade name of Korsit B.V., Zwembadweg 12, 5611 KS Eindhoven, the Netherlands, support@korsit.com, Chamber of Commerce (KvK) number 69094438, VAT number: NL 857730824B01.
The website dundle.com is a domain name of Korsit B.V., Zwembadweg 12, 5611 KS Eindhoven, the Netherlands, support@korsit.com, Chamber of Commerce (KvK) number 69094438, VAT number: NL 857730824B01
Article 1 – The General Terms and Conditions
1.1 These general terms and conditions apply to any offer by Korsit B.V. and to any contract formed between Korsit B.V. and the consumer. Korsit B.V.’s general terms and conditions can be found at https://dundle.com/legal/terms-and-conditions/. Consumers can easily download and save these General Terms and Conditions on this website.
1.2 If any provision of these General Terms and Conditions is null and void or annulled, the remaining provisions of these General Terms and Conditions will remain in full force and effect.
Article 2 – The purchase agreement
2.1 The offer contains a complete and accurate description of the digital products offered. Manifest mistakes or manifest errors in the offer are not binding on Korsit B.V..
2.2 Korsit B.V. is not a publisher or issuer of digital products. The offer made by Korsit B.V. is at all times limited to what is offered or made known by the publisher or issuer of the digital product in the product terms and conditions of the digital product. Consumers are responsible to review the product’s terms and conditions and hereby acknowledge that they have done so prior to completing the purchase.
2.3 The purchase agreement is formed when the consumer activates the ‘Order & pay’ button. The purchase agreement is formed on condition that the consumer's payment has been received by Korsit B.V..
2.4 Use of Credit Card payments: When a purchase is made using a credit card, the consumer affirms that the purchase is made solely for their personal use and not for any third-party interests. This condition is intended to ensure compliance with credit card non-transferability requirements.
2.5 Upon receipt of payment, the digital product will be delivered immediately.
2.6 By purchasing voucher(s) on dundle.com, you affirm that the funds used for this purchase originate from a lawful and legitimate source and that you comply with all applicable legislation.
When redeeming the vouchers, you agree to comply with applicable legislation and with all applicable rules set forth by the voucher provider.
Please be aware that due to regulatory requirements, additional verification of your identity, the sources of your funds and the intended use of the voucher(s), before or after the transaction, may be necessary. Consequently, the delivery of vouchers cannot always be guaranteed. You agree not to use the voucher(s) for any services that are offered illegally.
2.7 Australia – Gambling prohibition
Korsit B.V. does not offer, endorse, or facilitate gambling services of any kind. The digital products (vouchers) provided through our platform are intended solely for legitimate and lawful purposes. We expressly disclaim any intent or responsibility to enable, support, or promote gambling activities.
In accordance with Australian laws prohibiting the use of credit card, credit-related and digital currency payments for interactive gambling-wagering activities, you are strictly prohibited from purchasing products on dundle.com using a credit card or digital currency payment (digital wallet, cryptocurrency, or any other digital currency payment method), if the vouchers will be used for gambling purposes or to debit funds for online interactive gambling-wagering activities while being physically present in Australia. By completing a purchase, you confirm that you will not use the voucher(s) in violation of these regulations or for any gambling-related activities.
To ensure compliance with this policy, we reserve the right to implement measures, including payment method restrictions, transaction monitoring, post-purchase verification, suspension or termination of your account. If it is determined that a purchase violates these restrictions, the transaction may be canceled, and any payments made will be refunded where permissible by law.
Additionally, in case you refuse to cooperate in case of a request from us for post-purchase verification, we reserve the right to implement the above mentioned measures.
Article 3 – Exclusion of the right of withdrawal
3.1 The purchase is for the delivery of digital content that is not delivered on a tangible medium. By their nature, these digital products may be excluded from the right of withdrawal. Korsit B.V. excludes that right of withdrawal. Before any purchase can be made, the consumer must expressly agree to allow Korsit B.V. to begin delivery and the consumer must declare that they thereby waive their right of withdrawal.
Article 4 – The price
4.1 The price of the digital product is the price stated in the shopping cart in Korsit B.V.’s online shop (dundle.com).
4.2 The price on the payment page may specify VAT, transaction fees and service charges. Transaction fees are the fees charged by the payment service provider to Korsit B.V. for the use of the payment method chosen by the consumer, such as the fee charged by the payment service provider for the transaction and an allocation for the periodic fixed fees charged by the payment service provider. These transaction fees vary by payment method and are shown on the payment page if applicable. Service charges include all other fees charged by Korsit B.V. for its services. These may vary by product and will be shown by product in the shopping cart if applicable.
4.3 Notwithstanding 4.1, Korsit B.V. may offer digital products at variable prices, where the prices of these products are subject to fluctuations in the financial market and are not in Korsit B.V.'s control. This link to fluctuations and the fact that any prices quoted are target prices will be stated in the offer.
Article 5 – Delivery and execution
5.1 Delivery is made by email. The consumer must provide the correct email address and verify it properly. If the consumer has provided an incorrect email address, the digital product cannot be delivered again. Therefore, the consequences of providing an incorrect email address are entirely the responsibility and risk of the consumer.
5.2 For customers paying with PayPal, the product will be delivered to the PayPal email and not the email address entered on the delivery page (if different). Korsit B.V. is not liable for not having access to the PayPal email address that your product was delivered to.
5.3 Consumers should enter the correct region and verify it properly. Changing the region is no longer possible once the ‘Order & Pay’ button has been activated. Therefore, the consequences of specifying an incorrect region are entirely the responsibility and risk of the consumer. Delivered digital products cannot be returned.
5.4 In the event of a defect, the consumer will be obliged to cooperate with Korsit B.V. to enable Korsit B.V. to ascertain the cause of the defect. The consumer is required to provide Korsit B.V. with all relevant information, such as a screenshot of the error message, the account value, currency and region of the account where the credit was due to be added and the website URL of the redemption page. The consumer is required to provide Korsit B.V. with digital access to their device to determine the cause of the defect.
5.5 We reserve the right to send reminders related to outstanding payments or other relevant matters concerning the products provided. These reminders may be sent via e-mail, SMS or other means of communication you have provided. By using our services, you agree to receive such communications.
Article 6 – Fraud
6.1 Korsit B.V. continually has to cope with legal and natural persons seeking to commit fraud, money laundering, terrorist financing or other unlawful or improper use of Korsit B.V.'s services. The interests and integrity of Korsit B.V. and others may be harmed as a result. Korsit B.V. has therefore taken protective measures. These result from protective measures taken by financial and other institutions under the Dutch Prevention of Money Laundering and Financing of Terrorism Act (Wet ter voorkoming van witwassen en financieren terrorisme (Wwft)), the Dutch Financial Supervision Act (Wet op het financieel toezicht (Wft)) and Payment Services Directives 1 and 2 (PSD1 and PSD2) and/or by financial and other institutions independently. This will help reduce the risks and mitigate any adverse impact on Korsit B.V. and others. The consumer is obliged to comply with these protective measures.
6.2 In the event of fraud, money laundering or terrorist financing, or suspicion thereof, Korsit B.V. reserves the right to:
withdraw an offer;
dissolve or not enter into an agreement;
request additional information, such as copies of a passport or ID card, bank statements, phone bills, receipts, etc.
suspend delivery during the period of investigation;
suspend any reimbursement during the period of investigation;
recover or set off damages suffered as a result of fraud, money laundering or terrorist financing, including investigation costs;
report fraud, money laundering or terrorist financing to police, the relevant institutions (financial and other) and fraud platforms.
Article 7 – Warranty
7.1 Korsit B.V. warrants that the digital products comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of formation of the contract.
7.2 The foregoing does not apply to statements made by third parties. Statements by the publisher or issuer of the digital product shall not constitute communications by Korsit B.V. . Lifespans of digital products vary by product. There are digital products with unlimited lifespans, as well as digital products with lifespans of, say, three months. The lifespan of a digital product is determined by the publisher or issuer of that product. A number of the digital products in Korsit B.V.'s online shop come directly from the publisher or issuer of the digital product. These digital products are activated upon purchase in the online shop. The lifespan of the digital product is then equal to the lifespan communicated by the publisher or issuer of the digital product. Other digital products come from distributors. These digital products have already been activated. Longer handling times apply to them, in which case the remaining lifespan is shorter than the lifespan of the digital product communicated by the publisher or issuer of the digital product. This is factored into the price of the digital product as listed in the online shop. Shorter remaining lifespans cannot be considered a defect. Korsit B.V. cannot provide a warranty in this regard. In such case, Korsit B.V. shall not provide a new digital product or refund the purchase price. Korsit B.V. excludes any liability for damages resulting from the expiry of digital products. Korsit B.V.’s digital products are meant to be used directly online.
7.3 Product terms and conditions applicable to the Digital Product may not have been made available to Korsit B.V. and/or may be made available by Korsit B.V.. The consumer is then required to download these themselves from the website of the publisher or issuer of the digital product.
Article 8 – Force majeure
8.1 Korsit B.V. is not obliged to comply with any obligation to the consumer if it is prevented from doing so as a result of a circumstance for which it is not to blame, and which is not its responsibility by virtue of the law, a legal act or according to generally accepted standards. In these general terms and conditions, force majeure means, in addition to what is understood in law and case law, all external causes, foreseen or unforeseen, over which Korsit B.V. has no control, but which prevent Korsit B.V. from fulfilling its obligations, including internet disruptions, disruptions in the payment service, lack of stock, war, riots, fire, strikes, transport difficulties, lack of energy, disasters, restrictive government measures, malfunctioning of company installations and failure of third parties to supply or provide products or services.
8.2 Korsit B.V. is entitled to suspend its obligations during any period of force majeure.
8.3 The consumer has the right to cancel the agreement after notification of non-delivery due to force majeure. Refunds can only be made to SEPA and PayPal accounts.
Article 9 – Liability
9.1 Korsit B.V. is not liable for damage in the event of fraud, money laundering or financing of terrorism or other unlawful act or suspicion thereof.
9.2 Korsit B.V. is not liable for damage resulting from loss, theft, destruction, misuse or improper use of any digital product.
9.3 Korsit B.V. is not liable for damage if the lifespan of a digital product has ended.
9.4 Korsit B.V. is not liable for damage due to restrictions or limitations in product terms of the publisher or issuer of the digital product. Nor is Korsit B.V. liable for damages resulting from any act, omission or decision of any publisher or issuer of the digital product. Korsit B.V. is not liable for damage if product terms of the digital product are breached.
9.5 Korsit B.V. is not liable for damage in the event that the information obligation of Article 5.3 is not met.
9.6 Korsit B.V. is not liable for damage resulting from hacking or account hacking, social engineering or other unlawful acts of third parties.
9.7 Korsit B.V. is not liable for damage resulting from any incorrect entry of the email address, incorrect country selection or other incorrect entry or choice by or of the consumer.
9.8 Korsit B.V. is not liable for damage resulting from an act or omission by third parties.
9.9 Korsit B.V. is not liable for damage if the publisher of the product or the operator of the website where the product is redeemed has detected fraud, money laundering or terrorist financing or has any suspicion of that.
9.10 Korsit B.V. is not liable if the product cannot be used due to a failure at the publisher of the product or at the operator of the website where the consumer intends to use the product.
9.11 Korsit B.V. is not liable for any fees charged by the issuer of the product, such as maintenance fees or redemption fees.
9.12 Korsit B.V.'s liability is limited to the damage that can be considered an immediate and obvious consequence of any non-performance or defective performance up to the nominal value of the defective digital product. Korsit B.V. is not liable for indirect and consequential damage.
9.13 Any liability of Korsit B.V. is limited to the amount covered by its insurance.
9.14 In the event of liability for a defective product, Korsit B.V. will either provide another equivalent digital product or refund the amount paid.
9.15 The limitations of liability contained in these general terms and conditions do not apply if the damage is due to intent or deliberate recklessness on the part of Korsit B.V.'s directors.
9.16 Korsit B.V. hereby unequivocally disclaims any association or endorsement of the use of products showcased on its website (dundle.com) for any unlawful practices, regardless of their nature, explicitly stating that it bears no responsibility whatsoever for any engagement therein by the purchaser.
Article 10 – Complaints procedure
10.1 Korsit B.V. has a complaints procedure published on its website. It will handle any complaint in accordance with this complaints procedure.
10.2 Complaints about the performance of any agreement must be submitted to Korsit B.V. fully, with a clear description of the complaint.
10.3 Complaints submitted to Korsit B.V. will be answered as soon as possible, but at the latest within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Korsit B.V. will notify the consumer within the 14-day period of when to expect a more detailed response. Korsit B.V. will make every effort to find a satisfactory solution.
Article 11 – dundle Coins
11.1 Depending on the product purchased and its currency, the consumer saves an amount of dundle Coins determined by dundle. dundle Coins can be redeemed against purchase of certain digital products, determined by Korsit B.V., in dundle World.
11.2 Redemption is made by selecting a digital product and activating the Redemption button in dundle World. A redemption cannot be undone even if the wrong digital product or region was inadvertently selected. dundle Coins are never redeemable for cash.
11.3 dundle Coins cannot be transferred. Allocation of dundle Coins is linked to the consumer's email address. dundle Coins assigned to different email addresses of a consumer cannot be merged.
11.4 dundle Coins expire one year after the last purchase.
Article 12 – Disputes
12.1 Dutch law applies to all agreements between Korsit B.V. and the consumer.
12.2 Any disputes between the consumer and Korsit B.V. will be submitted to the competent judge of the District Court of 's-Hertogenbosch, unless another court is competent to hear and determine the dispute.
Last updated: 12 December 2024
Disclaimer
1. In this disclaimer, the following terms shall have the following meanings:
The web page: every web page in which the publisher includes a hyperlink to this disclaimer with the intention of making this disclaimer applicable to it;
The publisher: the authorised publisher of the web page, being Korsit based in Eindhoven;
Use(s): including loading, logging in, requesting, consulting, reading, viewing, listening, editing, filling in (forms), sending, (temporarily) copying, storing, forwarding, distributing, making use of services, committing legal acts (e.g. buying, renting);
You: the natural or legal person, whether or not represented, who uses the web page;
The content: including texts, images, hyperlinks, sound and/or video fragments and/or other objects;
Damage: direct or indirect damage of any nature whatsoever, including lost data and business, lost turnover, profit or other economic disadvantage.
2. The following applies to this web page. By using this web page you agree with this disclaimer.
3. The publisher makes every effort to regularly update and/or supplement the content of the web page. Despite this care and attention, it is possible that the content is incomplete and/or incorrect.
4. The publisher provides the content of the web page in the state in which it actually is, without warranty or guarantee regarding the soundness, suitability for a particular purpose or otherwise. The content is experimental and intended for private use.
5. The publisher is not liable for damage that has been or threatens to be inflicted and results from or in any way related to the use of the web page or to the inability to consult the web page.
6. The publisher may change or terminate the web page (or have it changed) at his own discretion and at any time he wishes, with or without prior notice. The publisher is not liable for the consequences of the change or termination.
7. Subject to this disclaimer, the publisher is not responsible for files of third parties that are clearly linked to the web page. Linking does not imply ratification of those files.
8. Unauthorised or improper use of the web page or its content may result in an infringement of intellectual property rights, regulations regarding privacy, publication and/or communication in the broadest sense of the word. You are responsible for everything you send from the web page.
9. The publisher reserves the right to deny you permission to use the web page and/or certain services offered on the web page. In addition, the publisher can monitor access to the web page. See also your cookie policy as part of our Privacy Policy.
10. You will protect and indemnify the publisher, its employees, representatives, licensees, trading partners and the author of this disclaimer against judicial and extrajudicial measures, convictions, etc., including the costs for legal assistance, accountants, etc. that are instituted by third parties as a result of or related to your use of the web page, your violation of any statutory regulation or the rights of third party.