Question 1

How long is a PaysafeCard Code valid?

Accepted Answer

While your PaysafeCard prepaid credit does not expire, after 30 days, PaysafeCard will charge a monthly service fee of €3, or the equivalent amount in other currencies, for any remaining credit on your prepaid balance unless you are registered for a PaysafeCard account. Be sure to load your code into your account before those 30 days to avoid this fee. Once redeemed on a PaysafeCard account, you have 12 months to use it. From the 13th month on, you will be charged a monthly inactivity fee of €5 (or the equivalent amount in other currencies) to your account so be sure to use your credit within a year!

Question 2

Are PaysafeCards region-locked?

Accepted Answer

Yes, the region of your prepaid Paysafe Voucher must match that of your PaysafeCard account. Check the terms and conditions for further information.

Question 3

Are there any fees or restrictions for using a PaysafeCard?

Accepted Answer

Using a PaysafeCard is essentially free, but some additional fees could apply. Remember to redeem your code to your PaysafeCard account within 30 days to avoid a €3 service fee (or the equivalent amount in other currencies) and to make a purchase using your prepaid credit within 12 months to avoid a €5 inactivity cost. These fees do not apply to users in the United States and Canada.

Keep in mind that the country in which you buy a PaysafeCard Code must match the country of your account. Check the fees and limits page or read the terms and conditions for more information and to see the current limits and restrictions for your region.

Question 4

How do I use PaysafeCard?

Accepted Answer

Simply enter the PaysafeCard 16-digit PIN upon checkout on websites that accept PaysafeCard as a payment method. Your prepaid credit will be used to cover your purchase or payment. Any remaining credit can be used during later transactions. You can use your prepaid credit for almost any kind of online payment, including online gaming, online shopping, or streaming services. Do you want to know if your favorite webshop accepts PaysafeCard? Simply check out their payment options section!

Question 5

How can I top up my PaysafeCard balance?

Accepted Answer

While it is not possible to recharge a PaysafeCard or PIN itself, you can create a myPaysafe account and top up your balance there using your PaysafeCard PIN. Keep in mind that in order to do so, the country you bought the prepaid code in, must match the country of your account.

Question 6

How can I check my PaysafeCard balance?

Accepted Answer

Use the PaysafeCard balance check to see how much prepaid credit you have left. You can also check your balance in the PaysafeCard app for iOS or Android.

Question 7

Why do I have to create a myPaysafe account?

Accepted Answer

Before you can use a PaysafeCard with a value over €50 (or an equal amount in another currency) you will be asked to create a myPaysafe account. It comes with many advantages though! You can store and register all your PINs in one place, block or unblock them, track your transaction history, and even request a refund. Similar to paying with PayPal, it’s becoming more common to pay with your myPaysafe account balance.

Question 8

Why can’t I redeem my €100 PaysafeCard Voucher all at once?

Accepted Answer

Some websites may require €100 PaysafeCard Codes (or an equal amount in other currencies), to be redeemed in two separate transactions. In that case, you can simply make two smaller transactions instead of one large one. For more information please see our help page about PaysafeCard.

Question 9

Can I use more PaysafeCard Codes to pay for a higher amount?

Accepted Answer

You can easily combine up to 10 PaysafeCards, per payment, to cover a higher total.

Question 10

How can I contact PaysafeCard's Customer Service?

Accepted Answer

If you have questions about your card, visit their FAQ page or contact their customer service.

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