Question 1

When do Azteco Vouchers expire?

Accepted Answer

Azteco Bitcoin Vouchers are valid for 30 days from the issue date.

Question 2

Are there any restrictions when using Azteco Vouchers?

Accepted Answer

You must be at least 13 years old to use Azteco Vouchers.

Minors need parental or legal guardian consent to use the services.

Azteco Vouchers cannot be replaced if lost, stolen or expired.

Azteco Vouchers cannot be refunded, returned or redeemed for cash.

Azteco Vouchers cannot be reloaded.

More legal information can be found at azte.co/legal/terms.

Question 3

What is the difference between On-Chain and Lightning Azteco Vouchers?

Accepted Answer

Azteco Lightning Vouchers:
Use the Bitcoin Lightning Network to transfer bitcoin.

Transactions are completed in a few seconds.

Network processing fees are typically less than a few cents.

Azteco On-Chain Vouchers:
Use the Main Bitcoin Network to transfer bitcoin.

Transactions can take several minutes to complete.

Network processing fees can cost several dollars.

Note: Before purchasing one of these Azteco Vouchers, we recommend you check upfront if your eWallet supports on-chain and/or lightning transactions.

Question 4

Do I need to create an Azteco account to redeem a voucher?

Accepted Answer

No. You don’t need to create or verify an Azteco account to buy or redeem vouchers.

Question 5

How do I redeem an Azteco Lightning Voucher?

Accepted Answer

Visit azte.co and select “Redeem”.

Enter the 16-digit code from your Azteco Voucher to get a QR code.

Scan the QR code with a lightning wallet app to receive your bitcoin.

Question 6

How do I redeem an Azteco On-Chain Voucher?

Accepted Answer

Visit azte.co and select “Redeem”.

Enter the 16-digit code from your Azteco Voucher.

Enter your bitcoin address to receive your bitcoin.

Question 7

How is the bitcoin value of the Azteco Voucher calculated?

Accepted Answer

The bitcoin value of the voucher is calculated using the market price of bitcoin at the time of purchase. Azteco Vouchers purchased from dundle include a 10% commission fee. On-chain vouchers also include a "Network fee" to cover the cost of processing your voucher using the Main Bitcoin Network.

Question 8

How do I contact Azteco Voucher Customer Service?

Accepted Answer

Simply visit the Azteco official support page to get help.

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