Question 1

Which devices can I use my EA Play code on?

Accepted Answer

The code is valid for Xbox One and Xbox Series X|S. You can redeem it via your Microsoft account on your console or through the Microsoft Store.
Note: The EA Play subscription is valid on Xbox only and cannot be transferred to other platforms like PC or PlayStation.

Question 2

How long is the EA Play Gift Card valid?

Accepted Answer

There is no expiration date. You can redeem your gift card anytime – today, tomorrow, or even in a few months. Microsoft Gift Card terms and conditions apply.

Question 3

Are there any regional restrictions for EA Play Gift Cards?

Accepted Answer

No, EA Play Xbox Gift Cards are globally redeemable, except in countries with Microsoft restrictions, such as Russia or North Korea.

Question 4

How to redeem an EA Play code?

Accepted Answer

On Xbox console:
Sign in with your Xbox account.

Press the Xbox button and open the menu.

Go to the Store and select "Redeem Code."

Enter your code and confirm.

On Microsoft Store (web or app):
Visit microsoft.com/redeem

Log in with your Microsoft account.

Enter the 25-digit code.

Confirm – the subscription will be added to your account.

Note: Your EA Play subscription should begin immediately after redemption. In rare cases, it may take up to 24 hours. If it doesn’t activate even after restarting your console, please contact Microsoft Support.

Question 5

How to check the remaining duration of my EA Play membership?

Accepted Answer

Sign in to your Microsoft account on Xbox.

Go to Settings > Subscriptions.

Select EA Play – you’ll see the remaining subscription time there.

Question 6

Can I combine multiple EA Play Xbox codes?

Accepted Answer

Yes! You can stack multiple EA Play gift cards and extend your subscription up to 24 months. Great for long-term gamers or to avoid future price increases.

Question 7

How long do I have access to games in EA Play?

Accepted Answer

As long as your subscription is active, you’ll have full access to the EA Play library. If you cancel or your membership expires, access ends, but your saved game data remains on your Xbox account.

Question 8

How often are new games added to EA Play?

Accepted Answer

EA regularly updates the EA Play library with new games and content. However, there is no fixed schedule. We recommend checking the EA Play website or the EA Play app on your Xbox for the latest releases.

Question 9

Do I need to link my EA account to my Xbox account?

Accepted Answer

Yes. To use EA Play on Xbox, you’ll need to link your EA account with your Xbox account.
Tip: You can do this once via the EA website or automatically the first time you launch an EA game on your console.

Question 10

What should I do if my EA Play code doesn’t work?

Accepted Answer

If your EA Play code doesn’t work or you’re having trouble redeeming it, please contact Microsoft Support. They’ll assist you with account issues, code redemption, and subscription management.

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