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Refunds are only possible if there was a technical issue during your ordering process. Once a code has been sent and received by you in a valid state, it is not possible to return the eGift Card nor receive a refund. For more information, please consult our Complaint Policy and Terms & Conditions.
We ask our customers to verify themselves to help prevent fraud and theft. The verification process we use contributes to greater security measures like KYC (Know Your Customer) and AML (Anti Money Laundering). These processes are integral measures to help prevent all our customers from falling victim to scams. Get to know more about what identity verification is in our article.
Please note: Always make sure to order one of our products for yourself or someone you know personally. Never use it as payment to a third party. Always use a traceable payment method for transactions on the internet.
The Dundle app is a free and convenient mobile app version of the Dundle website. You can download it for Android from the Google Play Store and for iOS from the App Store. It makes buying, storing, and accessing your prepaid codes easier and safer than ever! It is currently available in 28 countries:
The United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, United Arab Emirates, India, Malta, Germany, Austria, The Netherlands, France, Belgium, Switzerland, Luxembourg, Spain, Bulgaria, Czech Republic, Croatia, Hungary, Lithuania, Latvia, Mexico, Poland, Portugal, Brazil, Romania and Slovakia.
You will receive your payment within 1-3 working days, depending on the payment method used. You can find more information on the waiting times per payment method in the FAQs on that topic.
Don’t worry! After placing an order on our website, we send a verification link to the email address you entered. If you cannot verify your email address on time, as is the case for invalid email addresses, your order is automatically cancelled and your money refunded. Refunds can take from 1 to 30 days depending on the payment method you used. Check the FAQs related to refunds to know more about the process. You can check the status of your order yourself by requesting your order history for the email address you provided (even if incorrectly).
Note: If you used a phone payment method for your order, we advise you to contact our customer service at support@dundle.com. These payments cannot be automatically refunded.
What do you need help with?
Find the answers to frequently asked questions about your order, code, payment and more.
Request your order history
Download the dundle app to see your order history instantly! It is also possible to enter the email address you use to buy from dundle. Check the status and details of your latest orders, and never lose track of a code!
Didn't find what you were looking for?
We do our best to provide the latest information. Every product is different, and some conditions change quickly. Please message us to support@dundle.com, stating the email address which you used to order from us. Provide screenshots where possible. This helps us solve your problem faster. We aim to answer all emails within 3 days.<br><br><strong>Your Privacy and Data Protection Requests</strong><br>For all requests related to personal data protection and privacy — except order history — please contact our Compliance and Legal team directly at compliance@korsit.com.<br>To help us process your request efficiently, please include the following information in your email:<br><br>• The subject line: “Privacy/Data Request”<br>• Your full name<br>• The email address you used when making purchases from us<br>• A clear description of your request (e.g., access to (which) personal data, deletion, rectification, objection, etc.)<br>• Any relevant supporting details (e.g., approximate dates, product/s purchased)
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Send your message or request your order history.