Question 1

When does a Bitsa Voucher expire?

Accepted Answer

Your voucher is valid for 3 months after purchase. Make sure to redeem it to your physical or virtual card within that time frame.

Question 2

What is the minimum amount of Bitsa you can purchase?

Accepted Answer

The minimum you can buy on dundle is 10EUR, 10.32 GBP, 142.17 NOK, 51.42 PLN, and 11.76 CHF. Want to spend more? Visit the dundle website to see more denominations.

Question 3

How can I check my Bitsa balance?

Accepted Answer

Not only can you check your balance on the Bitsa app, but you can do so much more. Transfer funds, redeem vouchers and access a complete summary of your spending. Also store multiple Bitsa Cards in your digital wallet. Simply download the free app from the Google Play or Apple Store.

Question 4

In which countries can I open a Bitsa account?

Accepted Answer

You can open a Bitsa account if you live in one of the following countries and comply with Bitsa's requirements:
United Kingdom, Ireland, Malta, France, Belgium, Luxembourg, Monaco, Andorra, Portugal, Spain, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Romania, Slovakia, Slovenia and Sweden.
Bitsa's products and services vary depending on the country.

Question 5

How to redeem a Bitsa top-up?

Accepted Answer

Redeem your Bitsa Voucher with these easy steps:
Open the Bitsa mobile application and select “Reload”.

Click on “Redeem Coupon”.

Enter your code and confirm.

Your card is instantly recharged!

Note: You must have a physical or virtual Bitsa prepaid Visa card to use this top-up.

Question 6

What is Bitsa Young?

Accepted Answer

Bitsa Young is the perfect prepaid credit card for young people. Younger users aged 16-17 years old, who do not want to wait until 18 for a credit card, can definitely benefit from the prepaid Visa. It is a great way to teach your child about banking, without needing an actual bank account. Let them learn to keep track of spending with the help of the app and experience financial freedom without being able to overspend. Once verified by parents or legal guardians, the user can spend, withdraw or transfer money as they please. Anytime the balance is up, simply top up with another voucher!

Question 7

Does a Bitsa prepaid card have region restrictions?

Accepted Answer

Bitsa is available for most countries within the European Economic Area. You can open an account if you live in one of these countries and comply with Bitsa’s requirements.

Question 8

How can I reach Bitsa Customer Service?

Accepted Answer

You can fill out an online form to contact Bitsa Customer Service.

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